Lilibet's Commitment to Responsible Gaming
Lilibet takes our responsibility to user wellbeing seriously. We provide an entertainment platform designed to be enjoyed in a controlled and safe environment. Online gaming should be a source of fun — not stress or financial strain.
As a platform serving Malaysian users, lilibet is committed to providing an environment that promotes healthy gaming habits. This includes offering self-control tools, clear information, and access to support whenever it's needed. We encourage all users to set personal limits and play within their means.
Our core principle is simple: only bet with money you can afford to lose, and only during time that doesn't interfere with your daily life, family, or work responsibilities.
Recognise the Signs of Risky Behaviour
Gaming becomes a problem when it starts to negatively affect your life. Recognise these early warning signs so you can take action before things escalate.
Borrowing money to gamble, using funds meant for daily essentials like bills or food, or hiding losses from loved ones.
Playing far longer than planned, neglecting work, studies, or family responsibilities just to keep playing.
Feeling anxious, irritable, or stressed when you can't play, or playing as a way to escape problems and life pressures.
Continuing to play in an attempt to recover money already lost, even knowing it often leads to even greater losses.
Gaming starts to damage relationships with family, friends or colleagues due to excessive time or money spent.
Feeling the need to lie or hide your gaming activity and spending from people close to you.
If you recognise any of the signs above in yourself or someone you care about, it's a signal to take proactive steps right away.
Set Your Own Time and Budget Limits
One of the most effective ways to play responsibly is to set clear limits before you start. lilibet encourages every user to practise the following steps:
Budget Limits
- Set a maximum amount in MYR (RM) that you're comfortable spending each day, week, or month.
- Think of the money you deposit as the cost of entertainment, not as an investment or a way to generate income.
- Never play with money set aside for essentials such as rent, food, bills, or your children's education.
Time Limits
- Set a daily time limit before you log in — for example, no more than one hour per day.
- Use phone reminders or a timer to make sure you stop when your set time is up.
- Take regular breaks during long gaming sessions and make sure other areas of your life aren't being neglected.
Remember: the earlier you set your limits, the easier it is to stay in control. These limits are here to protect you — not to stop you from having fun.
Available Self-Control Tools
Lilibet offers several self-control options that users can activate through their account or by contacting our support team. These tools are designed to help you stay in control.
Deposit Limits
You can set daily, weekly, or monthly deposit limits in RM to control how much money goes into your gaming account. Contact customer support to enable this feature.
Break Period
If you need a break from the platform, you can request a cooling-off period for a duration of your choice. During this time, you will not be able to log in or carry out any transactions.
Self-Exclusion
Users who feel they need a longer break away from the platform may apply for self-exclusion. This option is for those who wish to stop playing entirely for an extended period.
Activity Alerts
The lilibet platform can send you notifications when you've been playing for an extended period or are approaching a set limit, helping you stay aware of your gaming habits.
To enable any of the above features, please log in to your account or reach out to our support team at [email protected].
Protection of Minors
Lilibet strictly prohibits anyone under 18 from registering or using this platform. This is our primary responsibility to the Malaysian community. All users are required to verify their age during registration and the KYC process.
We kindly ask parents and guardians to take the following steps to protect children and teenagers:
- Do not share your lilibet account login credentials with any children or teenagers in your care.
- Make sure that devices used to access this platform are not easily accessible to children.
- Use parental control software on shared devices in the home.
- Have an open and honest conversation with your children about the risks of online gambling.
If you suspect that a minor is using your account, please contact us immediately so that appropriate action can be taken.
Get Help When You Need It
There's no shame in asking for help. If you or someone you know is struggling to control their gaming habits, professional support resources are available. lilibet encourages users to seek expert help whenever needed.
The simplest first step is to talk to a family member or close friend you trust. Sharing what you're going through often helps lighten the load and opens the door to moral support.
Trained counsellors and psychologists in Malaysia can help address problem gambling. Government hospitals and private clinics offer counselling services accessible to users across Malaysia.
The Ministry of Health Malaysia and the Department of Social Welfare provide helplines and counselling services for individuals who need support with gambling-related issues and addiction.
Our support team is ready to help you activate self-control tools or discuss the options available. Reach us at [email protected] for prompt, non-judgmental assistance.
Remember: seeking help is a sign of strength, not weakness. lilibet will always support users who take that brave step to protect their health and wellbeing.